I received my tempest and got it set up on my back deck earlier this week. Everything appeared to be working great for the first couple of days and then yesterday in the morning I was receiving notifications that it was raining as expected, but around the lunch time I got a message saying that my tempest had disconnected. I tried to reset the sensor itself (power off and then back on), and I got a brief flashing green light, then solid purple, and then it went off.
I came on here and started browsing and saw several other users with the same problem. So I followed the steps to reset my hub which had a steady green light on it, and when I did that, the green light went off and no light came back on. I have since tried unplugging and replugging the hub, tried a different micro USB cable, and tried a different USB power supply of the same rating, and have had no luck getting the unit to display any signs of power.
Has anyone else had this issue? How do I go about getting a replacement hub under warranty? I am a bit concerned about the investment in this system if the problems of disconnecting seem to be relatively common and the hub is unable to handle a reset. The hub is roughly 15 feet from the sensor with a standard window being the only object in line of sight.
I have submitted a trouble ticket but have not received a response yet. Any help in solving this would be greatly appreciated.