Saturday morning about 8:32 my station stopped reporting. Neither on mobile-app nor desktop. Nothing unusual was occurring. Electricity was steady. Internet was working. Router was working.
The green light on the display was beaming happily. I did not have time to investigate. Later in the day when i retuned home, the light on the receiver had changed to blue. Other than that there was no change.
I unplugged the power on the receiver for a minute, plugged it in. Eventually is settled on the blue light again. I turned the router off then on. It came back to a blue light. I unplugged the router and the receiver, plugged them in again.
I checked this forum. I found nothing specific except to clear the WIFI settings by poking the wee button on the receiver. That time it came to life no further than the red light and it has been red ever since.
I emailed support Saturday night, but it was the weekend. Then this morning i discovered it is a holiday in USA so I have not got a reply as of yet. Thus I decided to ask here.
Not yet. SKY is 7 metres up a light pole. AIR lives in a louvered enclosure that is tight to get into even with a bare arm. It requires one to be prostrate in the snow and it has been -25 lately.
According to tech support, power-cycling is the next step. I HATE heights.
My biggest question is what happened to the connection to begin with. I wondered of batteries got too cold to supply enough power. But it was barely minus 20 that morning. And odd they would both react at the same time.
No, but the structure is less than a metre off the ground and access is from below. So i would have to lay in the snow and reach up through the small opening to access the AIR.
The weather is warming up some, so i might get the resolve gathered up to give it a try. The AIR is tricky to gain access to, i cannot recall how it is to open battery box.
I have just had a similar issue. My station 5197 has been online and very reliable since September last year. Yesterday I received a notification that both Air and Sky were āofflineā. I checked the hub and all was normal, green light. Connected with iPad and everything looked good, except that both Air and Sky were not reporting and settings showed that ādevices offlineā was 2.
I contacted support and was advised that the only option was to power cycle or re-set both devices and then re-add them to the hub.
Complete pain, Sky is mounted at the highest point of our house and involves two sets of ladders just to reach its mounting pole. Fortunately the weather was good this morning, so I have just completed the re-set and all is now good.
What is very concerning is that there does not seem to be any reason for the sudden loss of connection so it could happen again at any time.It would be helpful if @anon84912554 could offer an explanation for the failure?
I managed to extract the AIR from its louvred box yesterday ( i need to refine the opening i see).
Support emails told me to open up battery box to reset. This i did but still no communication with HUB. I also checked a battery it tested very good. I reported findings to Support. They told me to hold the button down for 5 seconds (LED light is also a button) then go into settings to re-establish AIR. I did this twice but there is still no communication. The light on AIR blinked slow for several minutes and then went out. The light on HUB became blue during this operation but returned to green within ten minutes.
No improvement in the problem.
I am waiting for further instructions from Support.
I had the exact same issue this evening. I was able to reset the Air and Sky units and all seems OK now but It would be good to know the root cause for this. Station 5852.
I had my Sky disconnect twice in the last 2 days. The first was corrected by a hub reboot, but the 2nd, today, required an opening and closing of the battery door. All is fine now.
