In some rare cases a device seems not more connected to the Hub or with a not explainable low signal quality.
Sometimes a reset of the radio in the Hub solves this. Don’t go do this every week
Do the following 4 steps (read carefully several times and do these in the correct order)
- Unplug the Hub.
- Using a thin tool, push & hold the reset button on the back of the Hub.
- Keep the button pressed and plug the hub back in.
- Wait for the blue LED on the back of the Hub and then release the button.
This does reset the radio of the hub. If all goes well, all the depending modules will reconnect automagically.
If the problem persists, please open a ticket with support for personal assistance. Link in top menu.