I installed my new Tempest a few weeks ago - on a gable-mounted antenna mast, about 30 feet off the ground. No trees within 20 feet of it. The rain sensor was working just fine for a few weeks, and now it’s not - it seems anything less than a moderate rain won’t trigger a reading.
I opened a support ticket and got this surprising response:
Thanks for sharing the pictures and video, we appreciate it. The haptic rain sensor detects and quantifies rain from vibrations. If vibrations are felt for at least 5 seconds, a rain reading will trigger. Unfortunately one limitation/struggle of the haptic rain sensor is lighter rain. Sometimes the intensity of lighter rain is just too light to detect, similarly with snow. Alternatively, lighter rain can be sporadic enough that the 5 second counter keeps resetting. As a side note, we are developing some “traditional” style rain gauges which may be helpful for areas of frequent light rain. To confirm, your Tempest doesn’t appear to be defective. Just a limitation/struggle of the haptic rain sensor. If anything comes up please let us know, we’ll be happy to help!
Really? If I can sit next to the window and listen to the rain but the Tempest is not reporting that it’s raining, that seems pretty defective to me.
Anyone else experiencing this (the rain sensor issue and/or the bum rush from support)?