Hi there. This is a rare and pesky issue that we’ve been trying to solve. And you can help!
We’ve just enabled a network debugging feature for your station. This feature allows us to collect diagnostic info via the iOS app, over BLE. Next time you experience this issue, please try these steps:
- Confirm the light on your Hub is RED but do not cycle the power
- Open the Smart Weather app on your iOS device and confirm the light on your Hub turns BLUE to indicate a BLE connection is active.
- Let it stay connected for a brief period (it usually takes seconds, but I’d give it a minute or two)
That’s it! Go ahead and restart your Hub to restore the connection. Then send an email to firstname.lastname@example.org and let us know the approximate time you performed the above steps. Hopefully the debug info will give us some info about what’s going on.