OK, my batteries arrived at last. So I followed the instructions and have the following to report, both as feedback and as a stuck can’t fix, can you help me plea:
- Again, sorry, but I find the whole experience a tad less than satisfying and rather bewildering for a total lack of clear understanding as to what to expect and how to proceed if something isn’t going as planned.
- So I plug the hub in. It has a light on it, that comes out, then goes out. I start the Android app and it can’t see the hub. Fine, so I replace the cable (use the one you packed rather than mine), and no change, so I move to another power supply and same issue, so I move to one that has an ammeter built in, that I use for diagnostics a lot, and is high powered (I’m kitted out here, and all these supplies provide the 1 amp you ask for and are in regular use charging a variety of devices). The ammeter equipped on reveals bizarre behaviour I can’t explain. The hub draw 0.02 amps as the LED lights, then the LED goes out and it draws 0. So I happen to have one device in the house that has hair pulling bizarro behaviour like this (my wife’s iPhone - won’t touch apple myself and less likely to because of this experience of hers). That device when it goes 100% flat she sees similar behaviour from but leaves it plugged in for a long time and eventually it starts drawing current and charging … but there’s this longish window of time where it does this bizarre minimalist draw thing and won’t start. Now I’ve had this hub in for over an hour and it’s drawing a weird up and down cycle bouncing between 0.1 amp and 0.02 amps but the LED is constantly lit. You know, this is not inspiring me somehow … I wonder why. But anyhow, as it happens I now connect to it with my Android App and it connects and we’re all happy.
- So I put 8 batteries of the exact recommended type into the Sky and click Next and it sees the Sky and I can register it. I’m asked to enter a pile of details like height off ground and such that are totally meaningless just so you know, because I’m testing it in my danged living room. I’m not about to go mount this thing on the roof before testing connectivity now am I? So you may as well have at least a little note on the app saying, this data is only needed once it’s been situated and if testing not to worry about it, but I did that anyhow obvious. And it seems to work.
- So I try to add the AIR. But it is never detected. Aaargh. Literally left it searching for a half hour while I put a child to bed, and still didn’t find it. Get this the hub and air are standing side by side. The LED on the hub is on. The AIR has a LED but aaargh it does the same bizarre stuff, when I insert the batteries it lights, then goes out again. So I try connecting in the small window of time while it’s on. Nope. This is from the same batch of 12 batteries I bought and they work in the SKY. Anyhow, I replaced them with plain Alkalines, and same behaviour. I’ve rebooted my phone and same behaviour. So I unplug the hub, wait a bit (to let any capacitance fade, though am puzzled, does it have a battery in it or does it want to be plugged in permanently? Suddenly I have an epiphany, it probably has no batter so nothing to charge just draws power as needed, like a RPi really - wouldn’t surprise me to find one inside and so the power draw is probably totally kosher and fine. Why draw power when doing nothing, and bursts of 0.02 amps for little checks and up to 0.1 amps is talking bluetooth with ma phone or such maybe? Anyhow, when I plugged it in, a new thing happens, a rainbow this time, the LED is red first, then green then settles on blue. I have a gut feel this is flagging the Wifi connection cycle, Red not connected, Green got connected, Blue steady state or such. But I’m going to have to go rooting around for documentation in the hope it exists as the installation notes mention nothing about what I should expect here. Then again it’s just gone green again and seems happy to stay there.but phone is still just whirring with “Please wait while we locate your device”. I back out and start a new AIR add, but same effect. Grrrr. No AIR.
So there you have it, some feedback on a first test. Slick box, slick product, really excited about putting it into service. But really thin installation notes and nothing in the way of guidance re: failed connection, or diagnostics a and a generally cryptic and frustrating first experience. And that’s something I’d suggest working on, but in the mean time, what can I do to get my AIR connected, and diagnose why it’s not being seen.
- I have power cycled every element several times, phone, hub, AIR.
- I’ve changed cables, chargers, batteries.
- I have cryptic LED behaviours, that aren’t documented in the installation guide
- I have connected to the Hub and SKY successfully and am seeing 0 readings from SKY, which is probably totally expected as its indoors, with no wind, no rain and no sunlight … actually looking now it does see 27 Lux, and apparently seem 0.5mm of rain in the last hour which is interesting given we’re indoors, but then I’ve been handling it so that might be the reason. Anyhow the Hub is clearly in Wifi, the phone on Bluetooth, hub functional, SKY functional, AIR not connecting.
What can I do? How can I proceed?